Refund policy

How to begin a return

Email a.yi@gw-supermarket.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Return shipping cost

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Items we can accept

• Final sale / clearance outdoor SKUs are not eligible
• Item must be unused, clean, and in original packaging with all parts
• Proof of purchase (order number) required
• Items left outdoors and weathered after delivery are not eligible unless defective on arrival

Non-returnable items

• Unauthorized returns
• Weathered, rusted, or dirt-soiled goods after outdoor use
• Final-sale seasonal clearance
• Damage from improper anchoring or overload
• Missing stakes, covers, or hardware kits

Return checklist

1. Email a.yi@gw-supermarket.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Do not send items back until you receive written return authorization.

Getting your money back

After inspection, approved refunds go to the original payment method within 5–10 business days.

Check weight limits, weather ratings, and footprint on the product page before buying outdoor equipment. If you need a different size/variant or a replacement, say so in your return request and we will confirm options.

Xevqilo

a.yi@gw-supermarket.com · 6789570558

5510 Baltimore National Pike, Catonsville, MD, 21228, United States

Monday–Friday, 9:00 AM – 5:00 PM (US Eastern Time)