Shipping policy

Where we ship

We primarily ship to addresses in the United States. Selected international destinations may be available at checkout when a shipping rate is offered for your address.

We do not ship to destinations that cannot be selected at checkout, or where no carrier rate is returned. Contact a.yi@gw-supermarket.com before ordering if you are unsure.

Fulfillment timeline

Most in-stock orders leave our facility within 1-3 business days after payment is confirmed.

Typical transit time after dispatch: 4-6 business days after the order ships for typical in-stock parcels to standard U.S. addresses. Estimates only — weather, carrier capacity, and product size can change timing.

Processing days exclude weekends and U.S. public holidays.

Cost of shipping

Standard shipping is free for deliveries inside the United States, with no order minimum. If international rates are available, they appear at checkout before payment.

Extra charges for heavy/oversized/freight items appear at checkout before you pay when applicable.

Carriers & tracking

We ship via major parcel carriers (USPS, UPS, FedEx, or equivalent). The carrier for your order appears on the shipping confirmation. Tracking is emailed when the package ships (allow up to 24 hours for carrier activation).

Delivery exceptions

If an outdoor shipment is lost, stalled, or arrives weather-damaged in transit, Email a.yi@gw-supermarket.com within 30 days of the ship date with your order number and tracking. For damage, keep packaging and send photos.

You are responsible for a complete shipping address. Contact us within 24 hours of ordering to correct an address before shipment.

Special shipping cases

Outdoor products are packed for parcel or freight handling. Weather covers and loose hardware are bagged inside the carton when supplied.

Seasonal outdoor items may ship from regional warehouses. Large patio sets can arrive in multiple packages.

Xevqilo

a.yi@gw-supermarket.com · 6789570558

5510 Baltimore National Pike, Catonsville, MD, 21228, United States

Monday–Friday, 9:00 AM – 5:00 PM (US Eastern Time)